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Due to strict Stage 4 restrictions, on-site operations at the Melbourne campus are temporarily suspended. No student access at this time. All other campuses remain open. Visit COVID-19 FAQs

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MyCQU - Support during COVID-19

Support during COVID-19

The outbreak of COVID-19 has presented many challenges for the entire CQUniversity community, forcing us to change how we live, work and study. In these unprecedented times, please know that your University is here to support you.

The information on this page outlines how we're supporting students during COVID-19.

Learning Support

CQUniversity is continuing to deliver high quality academic and learning support to all students through the Academic Learning Centre, Library Online and Studiosity. For more information on how the University can help support your study success please click here.

Student Support

All students can continue to access free and confidential student support services including health and wellbeing, accessibility and advocacy. For more information on student support offerings please click here.

Financial Support and Scholarships

Students may be eligible to access emergency financial support through dedicated scholarships and the CQUniCares emergency grants program. Due to the overwhelming demand on the CQUniCares fund, students who are facing severe financial hardship are being prioritised at the present time. For more information on Scholarships and financial support please click here.

CQUni Careers

The CQUni Careers Team has established the COVID-19 Job Search Support resource centre that guides students to find casual, part-time, temporary and ongoing opportunities, including websites and skill areas that are currently hiring/in demand. Additionally, the team also regularly promotes employment opportunities via The CQUni Careers Facebook page which is a great way for students to see updates and via the online job board. Opportunities across Australia are advertised, and students can filter their settings by location and job type.

Campus Facilities

Due to strict Stage 4 restrictions implemented by the Victorian Government, on-site operations at the Melbourne campus are temporarily suspended. No student access at this time.Teaching will continue as normal, as scheduled online. Students will also be able to access academic, library and support services online.

All other CQUniversity campuses and locations remain open with business as usual, except Sydney campus where, in line with the NSW State Government’s strong recommendation advising anyone outside of their home to wear a mask, we ask that all students, staff and visitors to the Sydney campus to wear a mask on campus, including in bathrooms, lifts, study spaces and work areas.

Despite many units transitioning to online delivery, you can still access our full range of student and academic support services and resources and facilities including computer labs and the library.

We will continue to provide updates via email, social media and via our website.

Domestic students

Emergency grants

CQUniversity has been able to provide urgent financial relief to 468 domestic undergraduate students through one-off cash bursaries valued at $500. CQUni’s ‘Removing Financial Barriers to Student Success’ program has drawn on Commonwealth Higher Education Participation & Partnership Program (HEPPP) funding, which is provided to universities to increase aspiration, participation, retention and completion by domestic undergraduate university students from lower socio-economic status backgrounds.

Government Support

Federal and State Governments across Australia have announced different support packages. More information is available via the links below:

International Students

Payment plans and flexible study

CQUniversity has offered international students flexible options to cover their tuition fees including payment plans and reduced study loads. For more information please contact internationalsupport@cqu.edu.au.

International Support Case Management and Welfare Checks

The International Student Support team have been conducting welfare checks and case managing individual student requirements. If you need assistance please contact 13 27 86 or contact internationalsupport@cqu.edu.au.

Food Relief Packages for International Students

CQUniversity has arranged thousands of emergency food relief packages for eligible international students in Rockhampton, Brisbane, Sydney, Melbourne and Perth. To register for food relief please contact internationalsupport@cqu.edu.au or the Rockhampton, Brisbane, Sydney, Melbourne or Perth campuses. Due to the overwhelming demand for the food relief services, students facing severe financial hardship will be prioritised.

International Student Care Packages

CQUniversity coordinated and delivered hundreds of essential item care packages to international students who had to self-isolate following their arrival in Australia at the beginning of Term 1.

International Student Call Back Service

International students can request for a member of the International Student Support team to contact them for a one-on-one telephone or Zoom conversation. Use the Booking Form to request a preferred day and time.

Government Support for International Students

State Governments across Australia have announced different support packages for international students. CQUniversity students may be eligible to access different types of support offered in in their home state. More information is available via the links below:

Queensland

Students based in Queensland can access the Queensland Student Hub Network via the state-wide student hotline 1800QSTUDY which is open 24 hours a day, 7 days a week. The Hub can connect students with support related to finances, transport, accommodation, health and wellness and legal.

New South Wales

Students based in New South Wales may also be able to access additional support through Study NSW including information on accommodation and housing and health and wellbeing support.

Victoria

If you have been tested for COVID-19 and are required to self-isolate, you may be eligible for a $300 payment from the Victorian State Government. To be eligible:

  • you must be a resident in Victoria and be 17 years and over,
  • have been tested for coronavirus (COVID-19) or be the guardian or carer of someone who has been tested
  • be likely to have worked during the self-isolation and unable to work or receive income/salary as you have exhausted or have no leave entitlements
  • not be receiving Australian Government income support such as the Jobseeker payment or be an employee subject to the JobKeeper payment.

For detailed eligibility criteria and for instructions on how to apply, please visit the Victorian Department of Health and Human Services (DHHS) website.

If you test positive for COVID-19, you may be eligible for a $1500 Coronavirus (COVID-19) Worker Support Payment. Please see the Victorian Department of Health and Human Services (DHHS) website for more details.

The Victorian Department of Health and Human Services (DHHS) is offering Emergency Relief Packages for people who have to self-isolate because they have coronavirus.

Students based in Victoria can also connect with services delivered by the Study Melbourne Student Centre including financial assistance (rent relief and food vouchers) for vulnerable students, counselling services and legal assistance for accommodation and employment matters.

Western Australia

Students based in Western Australia may also be eligible to access support via the Study Perth Crisis Relief initiative (SPCR). Through this initiative students may be able to access support for food, shelter and health and wellbeing.

Stay informed and connected