ABOUT STUDENT ADVOCACY
Student Advocacy is a free service providing confidential support and assistance to all CQUniversity students with academic issues or grievances. We are here to listen to your concerns, help you to understand University policies, and explain what you can do next.
We can help with most academic issues, including academic or behavioural misconduct, MAP (monitoring academic progress), complaints, applications for review of grade and academic appeals.
A full list of policies and procedures that relate to CQUniversity students can be found on the Policy Site.
I’VE RECEIVED AN INVITATION TO RESPOND TO AN ALLEGED BREACH OF ACADEMIC INTEGRITY. WHAT DO I DO?
You must respond within seven (7) working days. There are no extensions.
If you do not understand why you have received the allegation, contact your Unit Coordinator immediately and ask for more information.
Email Student Advocacy and ask for help. We can tell you about the information and evidence you will need to include in your response. If there is time before the deadline, we can also provide feedback and suggestions on your draft response.
Check out our What is Academic Misconduct? Fact Sheet
I DON’T AGREE WITH MY GRADE. WHAT CAN I DO?
If you feel that you have received an incorrect or unfair grade on an assessment or exam, you may apply for a Review of Grade.
You must contact your Unit Coordinator and request an informal consultation within two (2) working days of receiving your result.
The Unit Coordinator is required to offer you an informal consultation and must respond to you within five (5) working days of your request.
Go to the informal consultation with specific questions about the grading of the assessment and take notes of your Unit Coordinator’s responses.
If the informal consultation does not answer your questions or if you still have concerns, you may submit a review of grade application within ten (10) working days of the Certification of Grades (check your academic calendar for each term’s date).
Check out our What is a Review of Grade? Fact Sheet
I HAVE RECEIVED A LETTER ABOUT MAP (MONITORING ACADEMIC PROGRESS). WHAT DOES THIS MEAN AND WHAT CAN I DO?
MAP is there to help you to access support so you can succeed in your study. There are three stages of MAP, and you can find helpful information about each stage here.
If you have questions, or if you do not understand what to do, Student Advocacy can assist you to respond and explain more about the types of evidence you may need to include.
MAP has strict deadlines, so it is especially important to respond as soon as possible. If you do not respond before the deadline, your MAP will escalate to the next stage.
If you are at MAP Stage 3 (Intent to Cancel) contact Student Advocacy for advice on submitting your appeal. We can help you to understand the appeal process, the type of supporting documentation you will need and what you need to write about.
Check out our What is a MAP Stage 3 Appeal? Fact Sheet
How do I lodge an academic appeal?
If you disagree with an academic decision, Student Advocacy can assist you to lodge an Academic Appeal to challenge the decision and ask for it to be overturned. Decisions which may be appealed include:
- denied review of grade or deferred exam applications
- removal from placement/failed grade for placement
- academic misconduct outcome
- suspension or expulsion for academic misconduct
To lodge an appeal, you will need to submit an Academic Appeals Application Form. Appeal applications must be submitted within twenty (20) working days of receiving the outcome you are appealing, with no extensions granted. The Application Form and Academic Appeals Policy and Procedure are available on the University’s Policy website. The Policy and Procedure outlines everything you need to know about the appeals process, and should be read before lodging an appeal.
Check out our What is Academic Appeal? Fact Sheet
WHAT SHOULD I DO IF I DON’T KNOW WHO TO ASK?
Contact Student Advocacy if you are unsure of what to do. If we are unable to help, we will direct you to someone who can answer your questions.
HOW CAN I CHECK IF THERE IS A DEADLINE?
Most appeals, applications or complaints have strict deadlines and extensions cannot be given. Please check any emails you have received from the University for information about deadlines. If you’re still unsure, go to the Policy Site or contact Student Advocacy for more information.
WHAT DOES “WORKING DAYS” MEAN?
“Working days” means any Monday, Tuesday, Wednesday, Thursday or Friday which is not a public holiday. This means when you are calculating a deadline that specifies working days, you should not count Saturday, Sunday or any public holidays (check your Academic Calendar for dates).
WHERE CAN I ASK ABOUT MY COE AND VISA?
Contact International Student Support for advice and assistance with CoE’s and student visas.
I THINK SOMEONE IS CHEATING. WHAT SHOULD I DO?
Speak to your Unit Coordinator immediately and they will advise you. Do not speak to anyone else.
MY LECTURER WON’T RESPOND TO MY EMAILS. WHAT SHOULD I DO?
Please do not continue to email your lecturer every few hours – they will respond as soon they can. If your lecturer has not responded to your email within three or four days, or if you have an urgent deadline, contact your Head of Course or the Deputy Dean of your School to let them know. Contact Student Advocacy if you are not sure who to ask or if you still do not receive a response.
I DON’T UNDERSTAND THE EMAIL I HAVE RECEIVED. WHO CAN I ASK?
Check the CQUniversity Glossary for help with unfamiliar words. If you need more help, contact Student Advocacy.
DOES CQUNIVERSITY OFFER LEGAL ADVICE TO STUDENTS?
CQUniversity doesn’t have a legal service. If you need legal advice, you may consider using the Australian Government funded Legal Aid services. Be sure to check for the service available in your State or Territory.
Student Advocacy is not a legal advice service and cannot assist with non-academic matters.
I HAVE RECEIVED A SANCTION ON MY ACCOUNT. WHAT DOES THAT MEAN?
Contact Student Advocacy if you have questions about a sanction. Sanctions can be applied to your account for several reasons, usually financial or academic. International students should contact International Student Support for advice about outstanding fees.
CAN I GET SPECIAL CONSIDERATION?
CQUniversity does not offer special consideration. If circumstances beyond your control prevented you from being successful in your assessment, you may consider applying for Withdrawal Without Academic Penalty.
I AM UNABLE TO ATTEND MY EXAM. WHAT SHOULD I DO?
If you are ill before an exam you must contact the Student Advice Team for advice if medically possible. If you become ill during an exam you must tell the Invigilator. You may also be eligible to apply to attend a later exam if you meet the conditions. To do this, submit an online application for a deferred exam, found in MyCentre. You will need to include with your application proof that you could not attend the exam due to circumstances beyond your control. Check the Assessment policy and procedure for information about what to do if you cannot attend your exam, or contact Student Advocacy for advice if you are unsure what documentation to provide or if you are eligible to apply.
Still have more questions vist our FAQ page.
Face-to-face appointments are available for Brisbane or Melbourne students.
In peak periods there may be delays, so if you cannot reach us by phone, please send us a brief email explaining how we can help.
Student Advocacy is proudly supported by the Student Representative Council.
The Student Representative Council is supported by funds from the Student Services and Amenities Fee (SSAF). All SSAF funds are used to enhance or extend student services and facilities in accordance with funding guidelines. Find out more about SSAF funding allocation.