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MyCQU - Respect Now Always

Respect Now Always

CQUniversity is committed to providing all staff and students with a safe and peaceful place to work and study. Physical, sexual or online violence, assault, harassment or bullying, against any individual or group will not be tolerated.

Our commitment to personal safety and wellbeing means we are proud to support the national Universities Australia Respect. Now. Always. campaign. This campaign highlights the determination of Australia’s universities to ensure that our students and staff are safe from violence, sexual assault and sexual harassment.

We encourage anyone impacted by sexual harassment or sexual assault to report the incident and seek support from our expert Student Counselling team, or from third-party specialist support services.

For more information relating to harassment and assault, what to do if you have been sexually harassed or assaulted, respect and consent, bystander response and support services, please visit our Respect. Now. Always webpage. On this webpage, you can also find more information about the action CQUniversity is taking to address and prevent sexual harassment and assault.

Remember, our staff are here to support you. If you need to speak to someone about the information contained on this webpage, you can access CQUniversity’s free and confidential counselling service by calling (07) 4930 9456 or emailing

Reporting an incident

Following a sexual assault, a person is not always clear about how they want to proceed and whether they should report it to the authorities. It is not mandatory to report a sexual assault to police. However, we do encourage all victims and bystanders to report incidents to the police and to the University. We also encourage victims to seek medical attention.

Reporting an incident to the University enables us to ensure victims are provided with priority access to University counselling and support services and referral to other specialist services where required. If the victim decides to report to the police, the CQUniversity Student Counselling service can provide support and guidance through the process.

Reporting an active incident on campus

To report an incident involving yourself or someone else on campus, please contact security by phone or by activating the Help or Emergency Functions on the SafeZone App. Security can be contacted 24 hours a day, seven days a week, from any campus on 0418 792 982. To download SafeZone search for ‘SafeZone’ in the App Store or Google Play.

Always dial Triple 000 if you are in immediate danger.

Reporting to CQUniversity through the formal process

You may choose to report sexual harassment or sexual assault via the formal complaints process. When the complaint is related to sexual harassment or sexual assault you can make a confidential report via the Student Feedback – compliments and complaints process.

A formal complaint can be submitted:

Your complaint will be dealt with confidentially and in a timely manner.

For further information about this process, visit the Student Feedback webpage.

Reporting to CQUniversity through the Student Counselling team

The Student Counselling team is available to students as an alternative to the formal reporting process. Sometimes a victim of sexual harassment or sexual assault may feel unclear about how they want to proceed and may not seek help straight away. A report can be made to the Student Counselling team at any time. Counselling staff will listen and help to support the student regardless of when the sexual assault occurred.

We recommend that you make the report to the Student Counselling team as they are trained in trauma-informed responses and will handle disclosures competently and compassionately. The Student Counselling team will not pressure you into any direction and can provide you with resources and referral options that may be helpful. Students who have experienced victimisation can benefit from a coordinated and confidential support system that responds to individual needs in a non-judgemental way.

To contact the Student Counselling team:

Reporting to CQUniversity through other options

You may wish to speak initially to a trusted staff member, or one of the other reporting options available to you, including:

If you choose to speak with a trusted staff member or anyone who is not a Student Counsellor, please be aware that the staff member will seek your permission to refer you to the Student Counselling team as they are specifically trained and can best help you in your current situation.


With your permission, the student counsellor or other staff member will report the incident to CQUniversity Security and the Director, Student Experience and Governance, and/or the Deputy Vice Chancellor (Student Experience and Governance).

There are many reasons why you may choose not give your permission to report the incident. You may be worried about not being believed, be fearful of reprisals, not want family or others to know, you may feel humiliated, shamed or have a lack of faith in the police and justice system, or you may have made a positive decision to protect your privacy. In any case, the staff member you have spoken with will not judge you if you choose not to release your details. The staff member may still need to seek expert advice and would do so without releasing your personal contact and identifying details.

If there are serious threats to the life, health or safety of yourself or others the student counsellor or other staff member will be required to report the incident to CQUniversity Security and the Director, Student Experience and/or Deputy Vice Chancellor (Student Experience and Governance). If there is immediate threat the life, health or safety of yourself or others the staff member will contact 000, and CQUniversity Security.

Our commitment to responding if you report a sexual assault

Once you have informed a student counsellor or other staff member and given your permission for the information to be released, the University’s response to the matter will be dealt with promptly, compassionately and confidentiality. Our response will be directed by the Student Feedback Compliments and Complaints Policy and Procedure, and the Student Critical Incident Policy and Procedure.

Where possible the delegated staff member/s handling the report of sexual assault will communicate with you in person, or via telephone, and when neither option is possible, via email communication. We will communicate with you via the contact details you have provided on MyCentre and your student email, or a personal email address, if you have requested this.

Complaints/Reports of sexual assault will be prioritised and responded to with a matter of urgency. As per the Student Feedback Compliments and Complaints Policy and Procedure, the complaint, if designated as serious, will be escalated as quickly as possible, and will normally be brought to the attention of a senior member of staff, within the same working day. The standard complaint timeframes will not be applied to a serious complaint.

Potential outcomes from a report

CQUniversity has a zero tolerance policy and takes reports of sexual harassment and sexual assault very seriously. The appropriate senior member of staff will seek expert advice to determine the appropriate course of action and to ensure the safety of the victim.

In some circumstances, the University is required to make a mandatory report to the police, this includes:

  • Following the death of a student
  • If a student is missing
  • Circumstances where there is threatened or significant risk of immediate harm to the physical or mental health, safety or well-being of an individual.

If you have any questions about the process, please don’t hesitate to ask the staff member you have been liaising with, or speak to Student Counselling: