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MyCQU - Blackboard Collaborate

Blackboard Collaborate

First Time Users - Getting Started

There are many ways to get started with using Blackboard Collaborate. We recommend you follow the bellow steps.

  1. First Time Users check: Complete this to configure your computer before you join a live session or view a recording.

Please install Blackboard Collaborate Launcher. This is important so Blackboard Collaborate can launch successfully. You should also ensure you have an audio headset and a reliable internet connection.

  1. Training and Documentation: View a range of resources that will assist you to use Collaborate. It is highly recommended you begin with these videos to provide a quick introduction:

Intergration with Moodle LMS

Using Collaborate in Moodle

Blackboard Collaborate has been integrated with our Moodle Learning Management System (LMS). Staff and Students can use Collaborate as a Virtual Live Classroom for additional online interaction. Within the online Moodle courses staff can schedule online activities with Collaborate and manage recordings.  Staff wanting to add Blackboard Collaborate activities to their online course can follow the information provided in the Moodle Help for Staff course.

Blackboard Collaborate - What is it and how can I use it?

Blackboard Collaborate

Blackboard Collaborate is a live Web Conferencing and Virtual Live Classroom platform. It offers students and staff the ability to collaborate in real-time with the main features including two-way audio, interactive whiteboard, application sharing, web tour and session recording.

CQU staff can use Collaborate for:

  • learning and teaching purposes from the Moodle Learning Management System (LMS)
  • meetings and collaborating with peers or research partners via a ‘virtual meeting room' external to Moodle.

I want to use Collaborate outside of Moodle

Using Collaborate for Meetings, Presentations, Training and Collaboration outside of Moodle?

Staff will need to submit a request to create the Collaborate session. The following information should be included in your request:

  • Session Type: (Virtual Meeting Room or Special Ad hoc Booking)
  • Session Name: (Virtual Meeting Room for John Doe)
  • Name or Email address of Moderator(s): (,
  • Start Date / Time: (only required for a Special booking)
  • End Date / Time: (only required for a Special booking)

Please note that Blackboard Collaborate sessions can be created for a maximum length of 12 months. You will need to contact us to renew your room before this date.

Once access is setup you will be provided with:

  • a moderator link (for your own use only)
  • a participant link (to share with guests)
  • and a link to a list of your room recordings.

CQU Staff have the opportunity to use Blackboard Collaborate as a virtual office for:

  • Online meetings
  • Research collaboration
  • Presentations, Training and Seminars.

Specialised or Ad hoc sessions may be created on request, please provide details when submitting a request. The default virtual meeting room name for staff will be "Virtual Meeting Room for [FirstName] [LastName]".

Technical Support

Blackboard Collaborate Support provides a comprehensive knowledge base for many Blackboard Collaborate products. If a solution cannot be found in their knowledge base(s) or in the Blackboard Collaborate documentation, CQU staff and students needing technical assistance should send an email to or submit a request online.

Out of TaSAC hours Blackboard Collaborate offers 24/7 support to supplement our local service. In order to receive assistance, Contact Bb Collaborate Technical Support (via phone, chat or trouble ticket) with details of the problem you are having, making sure to mention the specific product (Blackboard Collaborate Web Conferencing version 12.5).

Blackboard Collaborate Updates

September 2014 - NEW Blackboard Collaborate "Launcher"!
The Blackboard Collaborate Launcher is a utility for Windows and Mac users that provides a convenient and reliable way for you to launch your Blackboard Collaborate web conferencing sessions and recordings. When you click on a session or recording link, Blackboard Collaborate checks to see if you have the launcher installed and, if you don't, prompts you to download it. When you launch Blackboard Collaborate, the server sends you a .collab file, which the launcher processes using a known and stable version of Java that is provided in the launcher itself. Because the launcher includes the required Java, you no longer need to install and maintain the system version of Java. Read more.