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Update: Cairns campus currently unavailable due to network outage. Anticipating an all day outage, will provide updates as new information becomes available

Cairns campus are currently experiencing network issues. Phones and internet servies are effected. The issue is being investigated.


MyCQU - IT help

IT help

Technology and Services Assistance Centre

The Technology and Services Assistance Centre (TaSAC) provides CQUniversity students and staff with technical support and assistance.

Available7:30am - 5:30pm weekdays.
Phone:07 4930 9090
Toll Free:1300 666 620
International:61 7 4930 9090
Fax:07 4930 9254

Information to have ready - When contacting TaSAC, please provide as much detail as possible describing your situation:

  • Your full name
  • Student number
  • Contact details including a telephone number and email address
  • A description of the issue and any error messages that are displayed
    Where possible, students and staff are encouraged to attach a screen shot.

Video Conferencing & ISL Lecturers - If students or staff require assistance while viewing an ISL lecture or video conference session, please dial extension 52020.

Log your IT Requests Online

The IT Service Desk Online ( is a web-based program that enables students and staff to log their IT service requests and enquiries with the IaTD Service Centre. Once you submit an IT request, a reference number will be sent to your CQUniversity student or staff email account.

A user guide (PDF) is available if you require help using the IT Service Desk Online.

Library changes search sign in

From Tuesday, 12 December 2017, some library users will notice a change to the sign on experience. This is to bring EBSCO, a provider of our online databases and ebooks, in to a Single Sign On (SSO) experience for you.

When you first access your My EBSCOhost account or an ebook provided by EBSCO, if you already have an existing account, you will be given the option to either link your existing EBSCOhost account, or create a new one. Below is an image of the page you will see.

CQUniversity recommends you select the ‘link your existing account option’, to avoid losing any searches, alerts, articles or ebooks you have previously saved.

Though EBSCO may sound unfamiliar to you, you may have set up an account if you had a folder to save searches or items when using ‘Discover It’, or if you’ve downloaded an ebook provided by EBSCO.

If you need help, please contact the Technology and Services Assistance Centre (TaSAC) ext. 59090 | 1300 666 620 |