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We are currently experiencing an issue with phones on the Gladstone City campus and Rockhampton North campus. If you are trying to reach a staff member on this campus we recommend you email them or if it is urgent you can call the Student Advice Team on 132786 who will assist you.

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MyCQU - IT help

IT help

Technology and Services Assistance Centre

The Technology and Services Assistance Centre (TaSAC) provides CQUniversity students and staff with technical support and assistance.

Available7:30am - 5:30pm weekdays.
Email:tasac@cqu.edu.au
Phone:07 4930 9090
Toll Free:1300 666 620
International:61 7 4930 9090
Fax:07 4930 9254

Information to have ready - When contacting TaSAC, please provide as much detail as possible describing your situation:

  • Your full name
  • Student number
  • Contact details including a telephone number and email address
  • A description of the issue and any error messages that are displayed
    Where possible, students and staff are encouraged to attach a screen shot.

Video Conferencing & ISL Lecturers - If students or staff require assistance while viewing an ISL lecture or video conference session, please dial extension 52020.

Log your IT Requests Online

The IT Service Desk Online (https://tasac.cqu.edu.au) is a web-based program that enables students and staff to log their IT service requests and enquiries with the IaTD Service Centre. Once you submit an IT request, a reference number will be sent to your CQUniversity student or staff email account.

A user guide (PDF) is available if you require help using the IT Service Desk Online.