MyCQU - IT help

IT help

Technology and Services Assistance Centre

The Technology and Services Assistance Centre (TaSAC) provides CQUniversity students and staff with technical support and assistance.

Available7:30am - 5:30pm weekdays.
Phone:07 4930 9090
Toll Free:1300 666 620
International:61 7 4930 9090
Fax:07 4930 9254

Information to have ready - When contacting TaSAC, please provide as much detail as possible describing your situation:

  • Your full name
  • Student number
  • Contact details including a telephone number and email address
  • A description of the issue and any error messages that are displayed
    Where possible, students and staff are encouraged to attach a screen shot.

Video Conferencing & ISL Lecturers - If students or staff require assistance while viewing an ISL lecture or video conference session, please dial extension 52020.

Log your IT Requests Online

The IT Service Desk Online ( is a web-based program that enables students and staff to log their IT service requests and enquiries with the IaTD Service Centre. Once you submit an IT request, a reference number will be sent to your CQUniversity student or staff email account.

A user guide (PDF) is available if you require help using the IT Service Desk Online.