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Due to strict Stage 4 restrictions, on-site operations at the Melbourne campus are temporarily suspended. No student access at this time. All other campuses remain open. Visit COVID-19 FAQs


MyCQU - Support Services and Wellbeing

Support Services and Wellbeing

Advice for students

For advice about support services, please see the following questions and answers:

I’m feeling lonely or disconnected. Is there a way to connect with other students online?

Not So Distant

Not So Distant is a safe and engaging space for CQUni students in isolation. If you want to connect during isolation, socialise, boost your motivation, and improve your marks, visit Not So Distant to access a range of virtual events, activities, and helpful resources.

Student Mentors

The Student Mentors have decided to open their groups to all students (not just students in their first year). You can connect with a Student Mentor on the  First-Year Hangout & Mentor Support Moodle page or by attending an online Mentor Coffee Catch Up.

Class discussions

You can also connect with other students from your class in the forums within each Moodle unit and with students from your region through our official social media channels.

I’m unsure about studying online. Where can I access learning support?

There's a wide range of learning support available. Take advantage of the Academic Learning Centre for academic writing, computing, maths and science help. Browse the thousands of online resources available at the CQUni Library. And find out more about Studiosity and after-hours support. All of these services are available from Learning Support.

I’m a student who needs extra assistance. Are there services for students with learning difficulties, disabilities or medical conditions?

Yes. Services are still operating, with many adapting to online delivery. To find out more about the Inclusion and Accessibility team, visit Student Services.

What if I’m unwell and unable to submit assessment?

If you are unwell, you may be unable to meet assessment deadlines regardless of whether the cause is COVID-19. A request for assessment extension can be found in the online Moodle unit. Please complete this if you are unable to meet an assessment deadline.

A medical certificate will be required. You should phone your local health clinic and tell them if you have travelled internationally or if you may have been in contact with a confirmed case of COVID-19. If you can’t supply a medical certificate you can submit a statutory declaration.

If you have questions or concerns, please contact your teaching team by phone or email. Contact details can be found in Moodle or from the Unit Profile.

How can I take care of my mental health?

It’s natural to feel worried, sad, fearful, stressed and/or angry during a time of crisis. CQUniversity has a free student counselling service available. Acknowledge your feelings of distress and seek support early.

To make a phone or video appointment, please visit Counselling. Our Counselling team also have the following advice for students.

Tips for Mental Health and Wellbeing

Here are ten tips that we hope will help you maintain a sense of calm and wellbeing in these difficult times:

  1. Keep a regular routine – see if you can get up the same time each day and get dressed for the day, set some goals, have dedicated times for work/study and break times, even if you aren’t going out.
  2. Maintain some form of daily exercise – go for a walk (if possible), do yoga or Pilates (if at home)
  3. Meditate – whether it’s simply pausing to take some deep breaths (in for four – hold - out for 6) or using an app to do a guided meditation.
  4. Limit your media exposure – access reliable news sites and if you can possibly manage it, scale back the scrolling
  5. Keep in contact with those you care about most – via video, call, email or text, or even letter writing.
  6. Express your creativity - draw, paint, do craft, write, journal, read, play music, sing, or anything else that you enjoy doing that enables you to express creativity. This gives your mind a break from focusing on fear.
  7. Be prepared – have enough food and personal supplies in case you need to stay home but try not to panic buy.
  8. Practise kindness - Look out for those you know who are likely to be doing it tougher than you. People will be grateful for your connection and support and it may help you keep things in perspective and feel better in yourself.
  9. Practise gratitude – take time each day to appreciate the good things in your life, no matter how small and simple. Whether it’s being grateful for small things like a hot cup of tea, a clear blue sky, a warm shower, or bigger things, like your health and our healthcare system, the selfless health care workers, and also the opportunity to still study or work despite all the changes and uncertainty.
  10. Seek Support – connect with your support networks, draw on personal resources and seek professional support early to help you cope.

For more advice and resources, please visit Mental Wellbeing.

Where can I find out more about support and services?

As we all adapt and work through the challenges of the COVID-19 pandemic, you should know that we are here to minimise disruption and deliver all of the services you’ve come to expect as a CQUni student.

While you are studying online, you can benefit from expert advice and enhance your student experience. To find out more, please visit Support during COVID-19.