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Due to strict Stage 4 restrictions, on-site operations at the Melbourne campus are temporarily suspended. No student access at this time. All other campuses remain open. Visit COVID-19 FAQs

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MyCQU - International Students

International Students

Advice for International students

For international student advice, please see the following questions and answers:

What happens to international students in Term 2?

CQUniversity will continue to monitor the COVID-19 situation closely and respond to advice from relevant State and Federal authorities. While it appears that Australia is managing the COVID-19 crisis, insufficient clarity remains about when current restrictions will be potentially lifted and in what ways. That has prompted our decision to continue with online delivery for the duration of Term 2. This means that there will be no on-campus classes, labs, residential schools, practicums or exams unless otherwise advised by your teaching teams.

I’m unsure if I want to study online. What are my options?

You may wish to apply for a reduced study load. To do so, you must submit an under-enrolment request, by going to the Forms section of your MyCentre and completing the Eform. For further information, please contact the Student Engagement Team by sending an email to studentengagement@cqu.edu.au or call 13 27 86.

International students who are given permission to undertake less than a standard full-time academic load of 24 credit points, in the compulsory terms (Term 1 and 2), must enrol in the non-compulsory term (Term 3) to ensure a load of 48 credit points for each academic year. Not all units are available in Term 3, therefore, students must seek permission before under-enrolling in the compulsory terms.

I want to return home. What should I do?

We understand that this is challenging time and you may wish to return home to complete your online studies with your family. You should check the requirements of your home country such as self-isolation or restricted travel to ensure you can get home without difficulty.

If you do decide to travel to your home country whist studying online during Term 1 and Term 2 2020, please let the Student Engagement Team know by sending an email to studentengagement@cqu.edu.au or visit them on your campus before you leave.

I have further questions about my visa. Who can I contact?

A national email and hotline has been set up by the Australian Government to answer questions from international students, particularly about visas: international.students@dese.gov.au or 1300 981 621 (8am to 8pm AEDST Monday to Friday).

If your visa is due to expire soon and you are unable to return home or need more time in Australia to complete your course, you will need to apply for a new student visa. This should be done at least six weeks before your existing visa expires. You may also be able to apply for a visitor visa (subclass 600).

If you cannot return home, your current student visa is expiring, and you are ineligible for another student or visitor visa, you can apply for a COVID-19 pandemic event visa. This should only be considered as a last resort to remain lawfully in Australia until departure.

Will the University reconsider Census date?

We understand that many students are concerned about the current situation. To discuss your personal circumstances and the options available to you, please contact the Student Engagement Team at studentengagement@cqu.edu.au or call 13 27 86.

I’m a research student. Should I come to campus?

For international RHD candidates particularly, the usual expectation is for regular on-campus attendance. Please contact your supervisor to discuss study arrangements during Term 1 and Term 2 2020.

I was due to return to Australia for my studies this year but now I can't due to the restrictions on incoming arrivals. What options are available to me?

If you are a continuing student who is now unable to return to Australia due to travel restrictions you can continue your studies online in your home country, which will allow you to continue to progress in your course and minimise disruption to your study plan. Once travel restrictions change you can then return to Australia to re-commence your studies on campus.

Continuing students who do not wish to study online can also request a Leave of Absence. This will allow students to resume their studies on-campus, in Australia, once the travel restrictions are lifted.

If you are studying an English Language program, please contact Student Engagement to discuss your options.

CQUniversity is unable to provide advice about current travel restrictions and when these restrictions are likely to be lifted. All students wishing to travel to or return to Australia should keep up to date with travel advice in their home country. Students can also stay up to date with the situation in Australia by visiting studyinaustralia.gov.au

I was planning to commence my studies in Australia in Term 2. Will I still be able to do this? Will travel restrictions be lifted soon?

CQUniversity is unable to provide advice as to when the current travel restrictions will be lifted. It is recommended that all students planning to travel to Australia for study in Term 2, continue to monitor local travel advice in their home country. Students can also stay up to date with the situation in Australia by visiting studyinaustralia.gov.au.

If travel restrictions are extended over the coming months, you may be able to start your studies online and transfer to on-campus once the travel restrictions change. This will help you to commence your study plans and minimise disruption to the progression of your course. Please contact international-enquiries@cqu.edu.au to find out more.

Will I be able to recommence my studies on-campus in Australia in Term 2? Will travel restrictions be lifted soon?

CQUniversity is unable to provide advice as to when the current travel restrictions will be lifted. It is recommended that all students planning to travel to Australian for study in Term 2, continue to monitor local travel advice in their home country. Students can also stay up to date with the situation in Australia by visiting studyinaustralia.gov.au.

If travel restrictions are extended over the coming months, continuing students can either continue with online study or apply for a Leave of Absence. You will then be able to transfer back to on-campus study once the travel restrictions change. This will help you to continue with your study plans and minimise disruption to the progression of your course. Please contact Student Engagement to find out more.

I am worried about the current situation and my family at home. Can I return home and continue my studies online?

Yes, we understand many students have concerns about the current situation and their loved ones at home. There are options for many students to continue their studies online, at home, if you do make the decision to return to your home country. For more information please contact studentengagement@cqu.edu.au to discuss your circumstances and the options available to you. Students should be aware that if they do return home now they will not be able to return to Australia until travel restrictions have been lifted.

CQUniversity is unable to provide advice about current travel restrictions and when these restrictions are likely to be lifted. All students wishing to travel to or return to Australia should keep up-to-date with travel advice in their home country. Students can also stay up-to-date with the situation in Australia by visiting studyinaustralia.gov.au.

I am abroad a cannot travel back due to covid-19, what should I do?

Our website provides international students studying at CQUniversity with the latest information on health advice, travel restrictions and study options. You can also find this information translated in Mandarin on our CQUni China Website.

I am concerned about government advice that foreign visa holders should return home. What should I do?

CQUniversity’s main concern is the health and wellbeing of our students. If you have any questions or concerns and you are not sure who you should speak with, please contact Student Engagement at studentengagement@cqu.edu.au or by visiting Student Engagement.

If you are considering returning home you should consider if travelling to your home country is possible and practical at present and whether this is in the best interests of your health and personal circumstances.

You can continue to study with CQUni online from home, however, please be aware that countries around the world are implementing their own border restrictions in response to COVID-19 and the international air network is reducing in capacity. This may impact your ability to enter another country.

My employment has been impacted due to the restrictions placed on businesses as a result of COVID-19. I am now facing financial hardship. Are there any government assistance packages available to me?

The Government has announced that if you have been a student in Australia for over 12 months you are able to access your superannuation in the current circumstances.

If you are facing financial hardship please contact our team at studentengagement@cqu.edu.au who can discuss payment plans and enrolment options with you.

Does my overseas student health cover provide cover for loss of income?

Your Overseas Student Health Cover (OSHC) provides medical insurance only. Further specific details about what your OSHC covers should be clarified with your insurer.

What am I covered for under my overseas student health cover?

All OSHC insurers must provide a minimum level of cover which is equivalent to the cover provided by Medicare to Australian citizens. Some providers may offer extra services.

Allianz Global Assistance provides the following cover:

  • 24-hour emergency assistance and medical advice
  • Partial coverage of medical services provided by a General Practitioner (GP)
  • Partial coverage of diagnostic services (pathology and radiology)
  • Shared ward accommodation in public hospitals
  • Some prescription medicines
  • Emergency ambulance cover.

For additional information on what’s covered, please visit the Allianz website.

There are some costs that are not covered by OSHC insurers. These may include treatment for pre-existing conditions or pregnancy-related treatment. Please check your policy to learn more about what your OSHC insurer does/does not cover.

If you are covered by another OSHC provider, check their website or contact Student Engagement at studentengagement@cqu.edu.au or by visiting Student Engagement.

Can the University help me find new casual or part-time employment?

CQUni Careers can help! We provide you with the tools and knowledge you need to get back on track or even start down a new career path.

To organise an appointment, log in to CQUni Career Hub. For any other enquiries, please call 13 27 86 or email careers@cqu.edu.au.

What should I do if I receive an email from an unexpected source asking me for banking, credit card or student visa information?

If you receive an email asking for your financial or personal details, you should check directly with the University about this before responding. Generally, the University will receive your financial and personal details via our student systems, and you should ensure these are up to date in MyCentre.

If you are unsure of any communications, please contact Student Engagement at studentengagement@cqu.edu.au or by calling 13 27 86.

How do I get information on COVID-19 in my language?

SBS have produced 15 ‘Coronavirus (COVID-19) Explained in Your Language’ videos.

Videos are available in Filipino, Greek, Italian, Korean, Mandarin, Punjabi, Spanish, Tamil, Arabic, Cantonese, Hindi, Indonesia, Pashto, Persian and Vietnamese.10 additional languages to be added.

To view the videos, visit the SBS website.