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Due to strict Stage 4 restrictions, on-site operations at the Melbourne campus are temporarily suspended. No student access at this time. All other campuses remain open. Visit COVID-19 FAQs

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MyCQU - Health and Hygiene

Health and Hygiene

Advice for students

For advice about studying online, please see the following questions and answers:

What happens if a campus is closed due to COVID-19?

CQUniversity is actively assessing the situation as it evolves. If a case of COVID-19 is confirmed and advice from relevant authorities determines that a campus should be closed, we will respond appropriately and alert students and staff via their student email, the website, social media and the SafeZone app.

Please also download and sign up to the free SafeZone app on your mobile device. This can be downloaded from the iOS App, Google Play and the Windows Phone Store. Please sign up using your student email address and once logged in, check you have turned on notifications for your region. Please also ensure your contact information is up to date in MyCentre

Should I self-isolate?

According to Federal and State Government authorities, you must self-isolate if:

  • you have COVID-19
  • you are a close contact of someone with COVID-19
  • you are a returned traveller exempt from hotel quarantine
  • you have been tested for COVID-19 and are awaiting results.

If you are unsure, please seek advice by phoning your local health clinic or the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

For the latest health advice please visit The Australian Government Health website.

Additional guidance on COVID-19 isolation is available on the Australian Government Health website.

What should I do if I’m required to self-isolate?

If you are required to self-isolate, you must not attend campus.

Self-isolation means staying at home and avoiding contact with other people, including those in your household. You should try to get your food delivered and clean surfaces in your house regularly. Stay in contact with friends and family online or over the phone and consider your mental health needs.

CQUniversity has a free student counselling service and phone appointments are available. For more information about support services, including learning support, please see our Support during COVID-19 page. International students can also contact the Student Engagement Team for help and support.

Please refer to this Australian Government Department of Health advice for more information about self-isolation

What should I do if I develop symptoms?

If symptoms develop, you should phone your local health clinic and tell them your travel history or that you may have been in contact with a confirmed case of COVID-19. Your clinic will provide you with more information on what to do next.

If you have serious symptoms such as difficulty of breathing, please call 000, ask for an ambulance and notify the ambulance officers of the recent travel or close contact history.

Please refer to this Australian Government Department of Health advice for people with a suspected case of COVID-19.

What should I do if I have been exposed to a confirmed case of COVID-19?

If you have been in casual or close contact with someone who is infected with a known case of COVID-19, you must self-isolate and you cannot attend any CQUniversity campus.

Please refer to Australian Government Department of Health advice for casual contacts of a confirmed case. OR this Australian Government Department of Health advice for close contacts of a confirmed case.

What should I do if I suspect I have been exposed to a case of COVID-19?

While COVID-19 is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering with a cold or other respiratory illness.

Symptoms of COVID-19 include (but are not limited to) fever, cough, sore throat, fatigue and shortness of breath. If you have been in casual or close contact with a person exhibiting these symptoms, please seek advice by phoning your local health clinic or the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450.

How can I help prevent the spread of COVID-19?

According to Australian Government Department of Health advice, practicing social distancing and good hand and sneeze/cough hygiene is the best defense against most viruses. You should:

  • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
  • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
  • practice social distancing (stay more than 1.5 metres from people)
  • and if unwell, avoid contact with others by staying home.

What is social distancing?

Social distancing means limiting your contact with others and staying home whenever possible. Social distancing is needed to slow the spread of COVID-19 and allow our health care system time to respond to increased demand.

Please refer to this Australian Government Department of Health advice for more information about social distancing.

What if I suspect or know of a case on campus that could affect the health and safety of our community?

While COVID-19 is of concern, it is important to remember that most people displaying symptoms such as fever, cough, sore throat or tiredness are likely suffering from a cold or other respiratory illness. If you notice a friend or colleague is not feeling well, suggest they go home to rest.

CQUniversity strives to provide all staff and students with an inclusive, enriching and supportive environment to work and study. Take care of yourself and those around you and speak to your supervisor or teacher if you encounter behaviour that could cause harm or contradict our values.

Will CQUniversity provide face masks at my campus?

No, CQUniversity is unable to provide facemasks to all staff and students as there is currently a global shortage of these items. CQUniversity is enhancing hygiene delivery on our campuses including regular disinfecting of surfaces and providing access to antibacterial wipes and hand sanitiser in heavy traffic areas such as reception areas and computer labs.

What else is CQUniversity doing to prevent the spread of COVID-19?

CQUniversity continues to monitor the situation closely and will ensure that we take the most appropriate action based on advice from relevant government departments and health authorities.

To find out more, please visit our website.